The results are in for the UK’s shoddiest hotel chain and, winning by a landslide, it’s Britannia Hotels.
The 54-strong hotel chain stood out as by far the worst in the country, with a jaw droppingly awful overall customer score of 33 per cent.
This was 16 per cent LESS than Days Inn/Hotel, the second worst performing, and 22 per cent less than the third worst chain, Old English Inn/Hotel.
Readers of Which? Travel voted in the annual survey of the largest British hotel chains, which included 4,255 respondents.